Privacy

What we collect

• Your name and email when you sign in.
• The briefs, product photos and presenter photos you upload.
• Your orders and payment status. Card details go straight to our payment partner and never reach us.

How we use it

To make the videos you ask for, take payment, show your past work, and keep the service safe. We do not sell your data and we do not run advertising trackers.

Who else handles it

To make a video, your brief and the photos in it are sent to the AI video services we use, and payments are handled by our payment partner. They only receive what is needed for that job.

Understanding how the service is used

We use first-party analytics to understand steps such as starting a brief, signing in, approving a plan, paying and clicking download. A 24-hour journey cookie connects those steps; after sign-in, the journey can be linked to your account. Analytics events do not contain your brief text, photos, contact details or payment details. We do not send these events to advertising networks.

Browser journey tracking respects Do Not Track and Global Privacy Control. Payment and production records are still used for operational reporting. Journey events are kept for up to 90 days. Optional video-usability feedback helps us measure whether delivered videos are useful; it does not affect the refund policy.

Photos of people

Only upload a photo of a person if they have agreed to appear in your ad. Photos you upload for a presenter are used for your videos only.

On your device

AIFlix saves signed-in project drafts and workspace settings to your account so you can continue on another device. Your browser also keeps a local cache, currency choice and sign-in. Clearing browser data removes that local cache, but does not delete work saved to your account.

Your choices

You can ask to see or delete your data. We follow the Nigeria Data Protection Act.

Call 0814 241 7005 or contact us on WhatsApp for account or data requests.